Santa and his elves may be busy putting the finishing touches on toys for girls and boys but is your online store optimized and ready for the holiday rush?
Holiday shopping can be an incredibly stressful activity for some so you want to make sure your customers can find what they need quickly and easily—while inspiring them to purchase unexpected gifts for themselves.
As the holidays approach, we’ve put together tips from reducing bounce to sending cart abandonment emails that will increase your conversion and sales over the holiday season.
The holiday season can reward you with many first time visitors who might not necessarily be familiar with your brand and the various products your store has to offer. Make sure you display your best selling products across the major categories on your homepage to inspire your visitors as soon as they arrive as best selling products usually tend to convert best.
How to inspire your visitors with wisdom of the crowd
Add automated best seller lists on your homepage by displaying the top selling products in your ecommerce store across the major categories based on the timeframe you determine (e.g. last week, last 15 days, etc.)
The shopping cart is the last chance to help customers find great products alternative and complementary products. When customers reach checkout you can encourage them to buy a little more to complete the set or pick up some last-minute stocking stuffers. Try showing them accessories related to what’s in their cart along with personalized recommendations, or offer free shipping after a certain purchase amount threshold.
How to boost your Average Order Value
Add upsell / cross-sell recommendations on your shopping cart page to make sure your visitors find everything they needed and more. You can also incentivize customers to make additional purchases by offering free shipping based on their cart value.
Mobile ecommerce is perfect for shoppers who want to make a quick purchase in this stressful time of year, but if your store isn’t mobile friendly you’ll turn them away. Remember to take into consideration the small screens your customers will be browsing your site through.
How to create a mobile-friendly shopping experience
Less is definitely more on a mobile-friendly online store, try to simplify your content and make sure you add space between buttons and links to avoid missclicks on touch screens. With less time spent on mobile sites, it is also important to be showing the most relevant recommendations as early on as possible.
Some shoppers have specific gifts in mind, ensure your onsite search is dynamic and doesn’t require shoppers to type in exact product names. You don’t want customers to leave the shop with an empty cart just because they misspelled what they were looking for!
Search related recommendations are also a great way to help customers explore more relevant products you have to offer.
How to turn search into conversions
Add search related recommendations to your onsite search page and recommend the most relevant products according to the browsing and buying behavior of customers who previously used the same search term.
There’s little more frustrating than guiding a customer through the buying journey, right up to the checkout, and then losing them at the last moment. And unlike with face-to-face sales, you’re not there to ask them why, or to have another stab at closing them down. But the good news is that an abandoned cart doesn’t have to be the end of the story.
How to reconnect with a customer who hasn’t checked out
Automatically send out a cart abandonment email to customers who’ve added items in their shopping cart and left without completing their purchase. As well as reminding the customer about their original choices, you can also try and catch their eye with other products that might encourage them to complete, and even increase, the sale. If you need help with this, our Recommendation Solution can identify what these eye-catching products might be, based on each individual shopper’s browsing habits.