Many are wringing their hands at the future of retail, and the recent closing of American Toys R Us stores didn’t help shape confidence in the industry’s future. But retail isn’t going anywhere without a fight; while ecommerce may have challenged brick and mortar’s place at the top, digital channels may just be what saves it. One need only look at Amazon’s development in the retail space—including brick-and-mortar book stores and the acquisition of Whole Foods—to see that the future is bright for retail. And the secret behind this success? It all boils down to omni channel retail.
