Recent Posts by Melih Ayhan
Turning buyers into loyal customers – the power of retention
The importance of customer retention is an industry given. Even the newest marketing recruit knows that it costs more to attract a new customer than it does to keep an existing one; five times more, to be precise, according to conversion optimization company Invesp.
Why a mere receipt just won’t cut it post-purchase
In the offline world, when you buy something, you’re given a receipt. And for some companies, the post-purchase confirmation email is still treated in the same way; a simple, visually unappealing list of what the customer has bought and how much they have paid.
Convert, keep, grow – How customer lifecycle marketing can help you build relationships that last
However gorgeous a website is, and however tantalizing its products are, the vast majority of visitors won’t even get as far as putting something in their cart
There are few firm statistics about the proportion of unconverted browsers, but Fresh Relevance’s 2014 data put it at a staggering 88%. That’s a lot of missed opportunities, if you let them get away scot free.